Delivery Information

Deliveries within the UK

All items ordered within the UK are delivered using Royal Mail and should be received within 1 – 3 days of dispatch.

Available delivery options for individual purchases are displayed during the checkout process.

The price for delivery within the UK is 4.99EUR.

We attempt to dispatch all items within one day of ordering.

Deliveries within Europe

Items ordered from Europe are sent tracked using Royal Mail International Tracked and Signed (Europe).

Royal Mail International Tracked and Signed (Europe) should be delivered within 3 – 7 days.

The price is 9.99EUR.

We attempt to dispatch all items within one day of ordering.

Deliveries to the Rest of the World

Items ordered from the rest of the world are sent tracked using Royal Mail International Tracked and Signed (World).

Royal Mail International Tracked and Signed (World) should be delivered within 5 – 10 days.

The price is 9.99EUR.

We attempt to dispatch all items within one day of ordering.

Returns and Order Cancellation

All items purchased from High and Polite are covered under the Distance Selling Regulations, and as such you will have up to 7 days from the date you receive the item in which to cancel the order.

Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.

Any items being returned should be in an unopened and unused condition still in its original packaging.

The item remains your responsibility until it reaches us, and we, therefore, recommend the item is well packaged and in certain circumstances we would recommend using a tracking service.

On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.

If an item is being returned because it is damaged or faulty, once it has been inspected, a refund will be made including the reasonable cost of returning the item to us or a replacement item will be sent, depending on your preference and our stock availability at the time.